Refund policy

Return and Refund Policy

Returns

We want you to be completely satisfied with your purchase from Lemaster Built LLC. If you are not satisfied for any reason, you may return your item(s) for a full refund within 30 days of the purchase date.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In the original packaging.
Accompanied by a receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Downloadable software products

Return Process

To initiate a return, please follow these steps:

Contact our customer service team at support@lemasterbuilt.com to request a return authorization.
Once your return is approved, you will receive a return shipping label and instructions on how to send your item back to us.
Pack the item securely in its original packaging and include your proof of purchase and return authorization.
Affix the return shipping label to the package and drop it off at your nearest USPS location.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@lemasterbuilt.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at support@lemasterbuilt.com for further instructions.